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Return and Exchange

All items you have ordered in the online shop of YOEK are covered by the Distance Selling Contract.
You may return and exchange your order up to 30 days after receipt.

You can return or exchange your items if:
1. The return and exchange form is attached;
2. The items are unworn and the Yoek tags still attached to the item;
3. You paid and used the correct postage.


How do I return (an) item(s)?
Please fill out the return form and put it in the package and return the item(s), if possible, in its original packaging. The refund may take up to 10 days after receipt of the shipment. We will refund the amount according to the originally selected payment option. If your return your entire order, we will refund the initial shipping costs. But please be aware that if you return (an) item(s) from an express delivery, the shipping costs will not be fully refunded (only € 4,95).

YOEK is not responsible for any item that is not returned in the manner set forth above and does not accept liability for returned goods. Pack and seal your return securely. Please take care of your proof of shipment, so you can show this by any problems with the returned parcel. We will not accept items that have been worn, a worn item will be returned to the purchaser.

Shipping costs
Please note that you are solely responsible for the shipping costs of the returned items. We will only include a shipping label for free returns with parcels within The Netherlands, Belgium, Germany, the United Kingdom and Ireland. For all other countries, make sure that you pay the correct postage. Any underpaid postage costs will be deducted from your refund.

Exchange
Would you like to exchange an item for a different size or color? Mail our customer service returns@yoek.com
If the item is on stock, we will send reservation free of charge upon receipt of your return. The first size exchange is free.
Would you like to receive a different item? Then place a new order. We will refund the amount of the returned items within
10 days after receiving the parcel.

Return address
Yoek webshop
Venenweg 19
1161 AK Zwanenburg
The Netherlands

Do you have any additional questions about the return and exchange procedure, please check our FAQ or contact us.

 

 

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